Cabin Rental Policy
Please see our Frequently Asked Questions here
Rental Agreement
Reservations may be made online, by telephone, e-mail, or in the Dogwood Cabins office. The maximum number of guests that may occupy a home is listed in the key under each cabins description. During certain periods of the year, we require minimum night reservations, please ask your reservationist for more information on this requirement when making inquiries. In-Season rates are from March 15-November 30 and Out-of-Season rates are December 1-March 14. June, July, and October are considered "Prime Rate Season" and all Holidays are considered "Holiday Rate Season". Nightly rates are notated under each home and monthly rates are available with prices determined upon time of year.
DEPOSITS
In order to confirm your reservation, a Booking Deposit equivalent to one night's rent is required at time of reservation. The remaining balance must be paid 30 days prior to check-in, unless prior arrangements have been made with your reservationist. If your reservation is booked less than 30 days before arrival, the full payment is required at the time of booking. For your convenience, we offer CSA Travel Protection at a rate of 6.95% of the reservation's total.
SECURITY DEPOSIT
A CSA Security Deposit Protection premium will be charged to your reservation in the amount of $59. This covers you, the guest, for up to $1,500 of accidental damage. You may opt out of this plan any time prior to your check in by remitting a cashier's check in the amount of the Damage Deposit for your unit (cash damage deposits are refunded within 2 weeks of your departure and are less a $20 plus tax handling fee). This Rental Unit Damage Protection plan covers unintentional damages to the rental unit interior that occur during your stay, provided they are disclosed to management prior to check-out. The policy will pay a maximum benefit of $1,500.00. If, during your stay at one of our Rental Properties, an Insured Person causes any damages to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the insured for the cost of repair or replacement of such property up to a maximum benefit of $1,500.00. Certain terms and conditions apply. Full details of the Rental Unit Damage Protection Coverage are contained in the Certificate of Insurance or Insurance Policy. The Rental Unit Damage Protection can be purchased up to, and including at, check in. By submitting payment for this plan, you authorize and request CSA Travel Protection to pay directly to Dogwood Cabin Rentals any amount payable under the terms and conditions of the Rental Unit Damage Protection. Please contact Dogwood Cabin Rentals directly if you do not wish in this plan or assignment. If your damages exceed $1,500, the jurisdiction for a small claims action against you shall be Blount County, Tennessee.
CANCELLATIONS
Cancellations MUST be made 30 days prior to CHECK-IN (some specialty properties require a 60 day cancellation notice). A $50 administrative fee (plus tax) is kept for all cancellations made 30 days in advance of CHECK-IN. Sorry, we are unable to issue refunds for any cancellation made within 30 days of reservation and/or early departures. Although you might be entitled to reimbursement from CSA (depending on the circumstances) if you purchased trip insurance.
PAYMENT
We accept cash, checks, Visa, MasterCard, Discover, and American Express. Balances are due 30 days prior to check-in or your reservation may be canceled, unless written arrangements have been made with your reservationist.
OCCUPANCY/HOUSE PARTIES
Only persons with reservations are permitted to stay in homes overnight. Number of persons shall not exceed the advertised number a home is equipped to acccmodate. If additional persons are discovered in a home at any time, management reserves the right to charge an additional $25/person per night shall be charged to the renter on file immediately. HOUSE PARTIES, WEDDINGS, AND OTHER UNAUTHORIZED EVENTS ARE NOT ALLOWED UNDER ANY CIRCUMSTANCES. If a house party or unauthorized event is discovered, occupancy will be immediately terminated with complete forfeiture of balance.
PETS
No pets are permitted in any home at any time without written permission from management firm. If a pet is discovered in any home, occupancy may be terminated with complete forfeiture of balance. An additional $500 fee will be charged for deep cleaning and pest control plus any additional damages.
CHECK IN/OUT
You may check in at the Dogwood Cabins office beginning at 4:00 P.M. Eastern. Late check-ins can be picked up at the late check-in box next to the front door of the Dogwood Cabins office. Security passes are required to enter the Laurel Valley community between sunset and sunrise and must be visible on the dash of your vehicle, please inform the reservationist of the number of passes you will need prior to check-in. All guests must check out before 10:00 A.M. Any check-outs past 10:00 A.M. will be charged a late fee equivalent to one night stay. Upon check-out, keys may either be left in the home or returned to the office, Failure to return keys may result in a $200 replacement fee or the cost of a locksmith.
Pursuant to the provisions of the Tennessee Code Annotated, Title 47, Chapter 18 and Title 62, Chapter 13, Section 62-13-104 (B) (3), Subdivision (D)(i), Dogwood Cabin Rentals discloses the following policy as of June 4, 2003: "All advance rent deposits, damage deposits and balance of rent due are deposited into a bank escrow clearing account. These deposits are considered income to Dogwood Cabin Rentals, upon receipt and may be used immediately. Any refund considerations are expensed from the general books of Dogwood Cabin Rentals, on a case by case basis."
By booking online, you acknowledge that you have read, understand, and agree abide by all the provisions in this rental agreement.