Frequently Asked Questions
Where is your office located?
The check-in center is located at 101 Painted Trillium Way, Townsend, Tennessee 37882, in the Trillium Cove Shopping Village. Trillium Cove is located just next door to the Ace Hardware and Townsend Car Wash.
What time is Check-In and Check-Out?
Check-In begins at 4PM Eastern and Check-Out is by 10AM Eastern. You may Check-In as late as you wish. If you have not checked in by the time the office closes, we will automatically leave a Late Check-In Package for you to the left of our office front door, in the Late Check-in Box, with your name on it. That package will contain your property address, map, directions, keys, security passes and everything you need to get checked in.
Do properties come equipped with towels and sheets?
Yes, all properties come equipped with high quality sheets, towels, hand towels, bath mats, kitchen towels, as well as other bath and kitchen amenities such as soap, shampoo, conditioner, lotion, waste can liners, kitchen and laundry detergent, bathroom tissue, paper towels, and dishwasher pods.
Will we have access to a swimming pool during our stay?
Yes, all of our guests enjoy free access to the swimming pool and 24-hour fitness center located at the Wild Laurel Golf Course 702 Country Club Drive, Townsend, Tennessee 37882. Dates of operation for the swimming pool are the traditional Memorial Day Weekend to Labor Day Weekend milestones. Food and Beverage menu is offered, as well as bar selections. Please bring your own beach towels and please note that coolers, ice chests, and glass containers of any kind are not permitted. Additionally, the swimming pool is an outdoor pool, it is not heated/cooled, and is not monitored by Lifeguards.
Do you provide firewood for fireplaces?
Yes. We provide complimentary firewood for wood-burning fireplaces located inside the properties. We also include fire starter bricks to assist with starting your fire more easily. Fires are only permitted from October 1 - March 1. A select few properties have outdoor fire pits for campfires. We do not provide wood for campfires, but it may be purchased at the IGA Grocery store.
Is there a grocery store in Townsend?
Yes. The Village Market IGA is a full service grocery store, located in the middle of Townsend, at 7945 East Lamar Alexander Parkway. It is typically less than a ten minute drive from any of our vacation properties. There is also a Dollar General and numerous gas stations that offer limited grocery, food, and beverage selections, all in the City of Townsend. If you are looking for the larger chain stores, you can find a Wal-Mart, Target, Kroger, etc. in Maryville, Tennessee and Pigeon Forge, Tennessee.
How far is Townsend from Cade's Cove, Pigeon Forge, and Gatlinburg?
Townsend is the Cade's Cove entrance to the Great Smoky Mountain National Park. You can enter the National Park in less than a ten minute drive from almost any of our properties. Pigeon Forge is less than a thirty minute drive and Gatlinburg is less than forty-five minute drive from Townsend.
What are some activities we can enjoy without leaving Townsend?
Townsend is proudly known as the "Peaceful Side of the Smokies", so we naturally boast of the less commercial activities such as: hiking, cycling, fly-fishing, mountain climbing, golfing, swimming, tubing, rafting, horseback riding, birding, wildflower and wildlife observation, and world class relaxing.
Do you offer a business center or business services to guests?
Yes. Guests are welcome to use our High Speed Wi-Fi, print, scan, and send documents, or even use a meeting room at the Check-In Center.
Where is the closest Hospital or Walk-In Clinic for medical attention?
Blount Memorial Hospital is located less than twenty minutes from Townsend and there are several pharmacies (CVS, Walgreens, City Drug) in the same area, some of which offer walk-in medical services. The City of Townsend also staffs a Police Force, as well as two Volunteer Fire Departments offering Emergency Medical Response, that can be reached by calling 911.
What Airport services the Townsend area?
The McGhee Tyson Airport, otherwise known as the Knoxville Airport, is a thirty minute drive from Townsend. It is a public/military airport that is serviced by Allegiant Air, United Airlines, American Airlines, Delta Airlines, and Frontier Airlines. There are also several rental car agencies on the airport property.
I don't see my question listed here, how do I get help?
Feel free to contact the front desk with any questions by calling 888.448.9054 or sending us a message